1. Overview
Viral Mind Technologies offers software tools, creator infrastructure products, digital products, subscriptions, downloadable materials, online access, documentation systems, and professional services.
Refund eligibility depends on the product purchased, whether access or delivery has begun, whether a registry record or personalised output has been generated, the nature of the reported problem, the payment provider’s procedures, and any mandatory rights that apply in the customer’s jurisdiction.
2. Proof of Ownership Standard
Proof of Ownership Standard is a digital service that allows a customer to submit asset metadata, create a SHA-256 file fingerprint locally, generate a server-timestamped ownership record, receive a unique registry ID, download a PDF certificate and JSON backup, generate a QR code, and use a public verification page.
Each Standard purchase or subscription covers one defined creative asset unless the checkout page states otherwise.
Due to the immediate digital access, server-side registration, personalised record creation, and downloadable output supplied through the product, payments are generally final once access begins, an entitlement is connected to an asset, a registry ID is issued, or a certificate, JSON backup, QR code, or verification link is generated.
3. Non-Refundable Circumstances
Refunds are not normally provided when the product has been delivered and functions as described, including when:
- The customer changes their mind after purchase
- The customer no longer wishes to register the selected asset
- The customer expected more than one asset registration from a one-asset plan
- The customer did not review the product scope, limitations, compatibility, or pricing before purchase
- The customer entered incomplete, inaccurate, outdated, or incorrect information
- The customer expected government copyright registration, legal representation, guaranteed platform acceptance, or a guaranteed legal outcome
- A platform, marketplace, client, lawyer, authority, or third party does not accept the record as sufficient evidence
- The customer’s ownership claim, license position, source material, or submitted content is disputed
- The customer does not use the product during the paid access period
4. Limited Refund Exceptions
We may approve a full or partial refund when the request is supported by reasonable evidence and concerns:
- A confirmed duplicate charge
- A material billing error
- Payment collected without delivery of the purchased access or entitlement
- A verified technical defect that prevents the core paid functionality from operating
- A technical defect that cannot be corrected or access that cannot be restored within a reasonable period after sufficient diagnostic information is provided
- A refund required by applicable consumer law or another non-waivable legal right
A visual preference, unsupported browser extension, local device issue, unstable internet connection, incorrect customer input, third-party platform restriction, or temporary interruption that can be corrected does not normally qualify as a refundable technical defect.
5. Technical Problems and Support
Customers should contact us before requesting a refund for a technical problem. We may ask for the order number, purchase email, browser and device details, screenshots, error messages, timestamps, record ID, and a description of the steps that produced the problem.
We may first offer troubleshooting, restored access, corrected billing, regenerated downloads, account support, a product fix, or another reasonable remedy. A refund may be considered when the core purchased function remains unavailable after reasonable diagnostic and correction efforts.
Do not send source files, passwords, payment-card details, private keys, or other highly sensitive information through ordinary support email.
6. Duplicate Charges and Billing Errors
A confirmed duplicate charge or material billing error will normally be corrected or refunded to the original payment method.
Before submitting a request, review the payment-provider receipt and bank statement to confirm that the entries are separate completed charges rather than a pending authorisation and a completed transaction.
7. Subscription Renewals and Cancellation
When a product is sold as a recurring subscription, the billing interval, renewal price, renewal date, cancellation method, and access period will be shown at checkout or in the customer’s payment-provider portal.
Cancellation stops future renewal charges but does not normally create a refund for the current billing period. Access may continue until the end of the paid term unless the product page, checkout provider, or applicable law states otherwise.
Renewal payments are generally non-refundable after the new term begins, except for duplicate charges, confirmed billing errors, unresolved qualifying technical failures, or rights required by applicable law.
8. Other Digital Products and Downloads
Guides, templates, reports, manuals, working files, software resources, and other downloadable products are generally non-refundable once the download, access link, license key, or product content has been supplied.
A refund may be considered when a customer is charged more than once, receives the wrong product, cannot access the purchased files after reasonable support attempts, or receives files that are materially corrupted and cannot be replaced.
9. Professional Services and Custom Work
Refund terms for advisory engagements, strategic reviews, custom development, licensing work, or other professional services may be set out in a proposal, statement of work, invoice, checkout page, or separate agreement.
Fees for completed work, delivered reports, reserved time, commenced custom work, or non-cancellable third-party costs are generally non-refundable. A separate written agreement controls when it contains different terms.
10. Payment Providers
Payments may be processed by a third-party checkout provider, payment processor, marketplace, or merchant of record. Refunds, cancellations, tax adjustments, charge reversals, and processing times may be administered through that provider.
The provider may require a request through its receipt, account portal, or support channel. Provider procedures do not remove mandatory rights that apply to the purchase.
11. Statutory Consumer Rights
Nothing in this Refund Policy excludes, restricts, or replaces rights that cannot lawfully be waived under applicable consumer-protection law.
Where required, customers may be asked at checkout to expressly request immediate delivery or activation of digital content or services and to acknowledge any effect that immediate performance has on a statutory withdrawal right.
Customers may retain remedies when digital content or a digital service is not supplied, is not in conformity with the contract, or cannot be brought into conformity as required by applicable law.
12. How to Request a Refund Review
Send the request as soon as reasonably possible after discovering the issue. Include:
- Purchaser name and purchase email
- Order, invoice, or transaction number
- Product name and purchase date
- Record ID or license key, when relevant
- A clear description of the billing or technical problem
- Relevant screenshots or error messages
- The troubleshooting steps already attempted
Requests are reviewed individually. Approval is not automatic, and submitting a request does not guarantee a refund. Approved refunds are normally returned through the original payment method or the provider used for the transaction.
13. Chargebacks, Abuse, and Misrepresentation
Contact us first when a billing or access problem can be resolved through support. Filing a chargeback without first reporting a correctable issue may delay resolution and may result in suspension of the related license, entitlement, subscription, private application access, or future purchases.
Refunds may be refused where there is evidence of fraud, abusive use, false information, unauthorised sharing, attempted resale, repeated refund abuse, manipulation of the service, infringement of third-party rights, or material violation of our Terms & Conditions.
14. Relationship to Other Terms
This Refund Policy should be read with our Terms & Conditions and Privacy Policy.
Product-specific checkout terms, written service agreements, and mandatory law may supplement or override parts of this policy for a particular transaction.
15. Changes to This Refund Policy
We may update this Refund Policy when products, payment providers, subscription models, applicable requirements, or operational procedures change.
Updated versions will be posted on this page with a revised “Last updated” date. The policy presented at the time of purchase, together with any mandatory law, applies to that transaction.
16. Contact
For refund reviews, billing corrections, access issues, or technical support related to a purchase, contact Viral Mind Technologies.