1. Overview
This Refund Policy applies to digital products, software access, documentation systems, subscriptions, Workflow Assessments, Portfolio Growth Reviews, Private Advisory, and related paid offerings supplied by Viral Mind Technologies.
Refund eligibility depends on the purchased offering, delivery status, work already performed, reserved time, access granted, personalized output created, third-party costs, the reason for the request, and any mandatory rights that apply.
2. Proof of Ownership Standard
Proof of Ownership Standard may create a server-timestamped record, registry ID, file fingerprint record, certificate, JSON backup, QR code, and public verification page for one defined asset, unless the checkout states another allowance.
Payments are normally final after access starts, an entitlement is assigned, a registry ID is issued, or a certificate, backup, QR code, or verification link is generated. Mandatory consumer remedies remain intact.
3. Digital Products and Downloads
Digital guides, templates, reports, kits, documentation, and downloadable files are normally non-refundable after access, delivery, or download has started, except where the product is defective, not supplied as agreed, or a refund is required by law.
A change of mind, failure to use the product, misunderstanding of a clearly stated scope, or incompatibility that was disclosed before purchase does not normally qualify for a refund.
4. Workflow Assessment
A Workflow Assessment may be cancelled before the discovery call starts and before substantive custom work has begun. Where approved, the refund may exclude a non-recoverable processor charge only where permitted and disclosed.
Once the discovery call starts, or analysis or report preparation begins, the fee is non-refundable except for the undelivered portion required by mandatory law, a material failure to provide the agreed service, a confirmed duplicate charge, a material billing error, or a written exception approved by us.
Software implementation, integrations, training, and other work outside the assessment are governed by a separate scope and refund terms.
5. Workflow Assessment Opportunity Guarantee
This section applies only where the service page or checkout displays a “5–7+ hour opportunity guarantee” or another defined opportunity threshold at the time of purchase.
The guarantee concerns the identification of a credible recurring-work opportunity during discovery. It does not promise that the client will realize the estimated savings after implementation.
If, before report preparation, Viral Mind Technologies concludes that the agreed workflow does not support the displayed opportunity threshold, we may end the assessment and refund the assessment fee.
The guarantee does not apply where:
- The relevant process owner does not attend or cannot explain the workflow
- Material information is incomplete, inaccurate, unavailable, or withheld
- The client changes the agreed scope after purchase
- The opportunity exists but implementation is declined, delayed, or carried out differently
- The work depends on legal, regulatory, security, data, or technical matters outside the service
- The client asks us to continue analysis or report preparation after the opportunity finding is discussed
6. Portfolio Growth Review
A Portfolio Growth Review may be cancelled before asset review, preparation, or the strategy session begins.
Once we start reviewing submitted assets, analytics, documents, websites, business records, or other client material, the fee is non-refundable to the extent of work performed and time reserved, except where mandatory law or a material failure to deliver requires another result.
Dissatisfaction with a strategic opinion, a decision not to use a recommendation, or the absence of a promised commercial result does not qualify for a refund where the agreed review was delivered.
7. Private Advisory
Refund, termination, cancellation, and credit terms for Private Advisory are stated in the accepted proposal, invoice, statement of work, or service agreement.
Unless that agreement states otherwise:
- Fees for completed advisory periods, calls, research, reviews, or written work are non-refundable
- Reserved time, commenced custom work, and non-cancellable third-party costs are non-refundable
- Cancellation applies to future unperformed periods rather than work already completed
- Unused calls, hours, access, or response capacity do not roll forward automatically
8. Rescheduling and Missed Sessions
A client may request one reschedule without an added fee by providing at least 48 hours’ notice before the scheduled call, unless a written agreement states another period.
A request made with less notice, repeated rescheduling, late attendance, or failure to attend may result in the session being treated as used. We may offer another time or require a new booking fee.
If Viral Mind Technologies cancels a session, we will offer a replacement date. If no suitable replacement can be agreed and the related service remains undelivered, the undelivered portion may be refunded.
9. Subscriptions and Renewals
Subscription cancellation stops future renewals when completed before the next billing date under the provider’s process. Cancellation does not normally create a refund for the current billing period.
Failure to use a subscription, forgetting to cancel, or reduced use during a paid period does not normally qualify for a refund. Mandatory rights and confirmed billing errors remain exceptions.
10. Limited Refund Exceptions
We may approve a full or partial refund for:
- A confirmed duplicate charge or material billing error
- Payment collected without delivery of the purchased access, entitlement, or agreed service
- A verified technical defect that prevents the core paid function and cannot be corrected within a reasonable period
- A material failure by Viral Mind Technologies to supply the accepted service scope
- A written settlement, credit, or exception agreed by the parties
- A refund or remedy required by non-waivable law
A local device issue, unstable connection, incorrect customer input, unsupported extension, third-party restriction, temporary interruption, or preference about design or strategy does not by itself establish a refund right.
11. Consumer Withdrawal Rights
Nothing in this Policy removes rights that cannot lawfully be waived. A consumer purchasing a service at a distance may have a statutory period in which to withdraw from the contract.
If the consumer expressly asks us to start the service before that period ends and later withdraws, the consumer may be required to pay a proportionate amount for work performed up to the withdrawal request, where permitted by law.
A withdrawal right may end after a service has been fully performed where the consumer expressly requested early performance and acknowledged the applicable effect. Business customers may not receive consumer-only withdrawal rights.
12. Technical Problems and Support
Report a technical access or delivery problem as soon as reasonably possible. We may request screenshots, browser and device details, error messages, transaction information, and troubleshooting steps.
We may repair the issue, restore access, resend the material, offer an equivalent delivery method, issue a credit, or approve a refund where the core paid function cannot be supplied.
13. Payment Providers
A payment may be processed by a checkout provider, payment processor, marketplace, or merchant of record. Refunds, tax adjustments, charge reversals, and processing times may be administered through that provider.
The provider may require a request through a receipt, account portal, or support channel. Provider procedures do not remove mandatory rights.
14. How to Request a Refund Review
Send the request as soon as reasonably possible and include:
- Purchaser name and purchase email
- Order, invoice, or transaction number
- Product or service name and purchase date
- Registry ID, licence key, or booking date where relevant
- A clear description of the billing, delivery, technical, or service issue
- Relevant screenshots, error messages, or supporting records
- The resolution requested
Requests are reviewed individually. Approval is not automatic. Approved refunds are normally returned through the original payment method or payment provider.
15. Chargebacks, Abuse, and Misrepresentation
Contact us first when a billing, access, or delivery problem can be reviewed through support. A chargeback may result in suspension of the related access, licence, registry record, subscription, or future purchases during the investigation.
A refund may be refused where there is evidence of fraud, false information, unauthorized sharing, attempted resale, repeated refund abuse, service manipulation, infringement, or material breach of our Terms.
16. Relationship to Other Terms
This Refund Policy should be read with our Terms & Conditions and Privacy Policy.
Product-specific checkout terms, accepted proposals, service agreements, and mandatory law may supplement or replace parts of this Policy for a particular transaction.
17. Changes to This Refund Policy
We may update this Policy when our offerings, payment providers, delivery methods, or legal obligations change. The policy presented at the time of purchase, together with mandatory law and any accepted written agreement, applies to that transaction.
18. Contact
For refund reviews, billing corrections, access issues, or purchase support, contact Viral Mind Technologies.